The average American household pays hundreds of dollars a year in credit and debit card swipe fees, which are part of the cost of virtually every transaction they make. Nearly $2 of every $100 consumers spend when they pay with plastic goes directly to Visa and MasterCard.The Merchants Payments Coalition is fighting for a more competitive and transparent credit card fee system that better serves consumers and merchants alike.
Showing posts with label Merchants Payments Coalition. Show all posts
Showing posts with label Merchants Payments Coalition. Show all posts
Thursday, May 1, 2014
US Should Follow EU’s Lead in Swipe Fee Reform
The European Union is leading the way when it comes to reining in excessively inflated credit card “swipe” fees. In a recent op-ed published in The Hill, Lyle Beckwith, senior vice president of Government Relations with the National Association of Convenience Stores, outlines how European Union regulators and Parliament is successfully transforming these fees and is in the process of securing protection for both their retail economies and consumers.
The U.S. needs to take a page out of their book.
For far too long, Visa and MasterCard have centrally fixed the fees that their banks charge, costing people worldwide billions of dollars. By approving a 0.3-percent cap on the fees and a seven-Euro cents cap on debit card transactions, or 0.2 percent of the transaction value, whichever is lower, the E.U. locked in a rate that is a seventh of what U.S. retailers currently pay their banks.
Merchants and consumers in the U.S. pay the highest swipe fees in the world—up to 4 percent per transaction. So, for every $100 worth of groceries, gasoline, or nights out on the town, merchants are forced to absorb another $4 despite the fact that it only costs the banks mere pennies to process the transaction.
Much to the banks’ chagrin, study after study continues to show how debit-card swipe reform here in the U.S. has given a much-needed boost to merchants and consumers. In fact, noted economist Robert Shapiro estimates that consumers saved nearly $6 billion in the first year of reform and that those savings went on to support over 37,000 jobs.
Our counterparts in the EU, Australia and Canada are all finding ways to keep these escalating fees in check. It’s time for us to follow their lead and pave a path that opens the way to a transparent and competitive market.
Monday, October 14, 2013
Create Jobs By Ending The Great Swipe Fee Rip-Off
Below
is an oped by Doug Kantor, counsel for the Merchants Payments Coalition, that
RealClearPolitics.com recently published. You can find it here.
Even though the monthly
jobs report went unreported due to the government shutdown, recent ones from the
U.S. Department of Labor have been sending a clear message: If we want to
quicken the pace of the economy recovery we must do more than what we are
doing.
A recent study found that
over 154,000 jobs could be created annually if debit card swipe fees were
limited to 12 cents a transaction (as originally proposed by the Federal
Reserve) and credit card swipe fees were limited to 24 cents -- amounts that
still allow credit card companies and the banks that issue the cards to realize
a healthy profit, given the low cost to process card transactions.
Banks make money on debit
cards even without swipe fees because it’s the cheapest way for the banks to
give customers access to their money. But banks are charging anywhere from two
to four percent of the total bill for credit cards and 24 cents a swipe for
debit cards. That amounted to about $50 billion for the banks in 2012 or over
$400 for every American family.
Visa and MasterCard have
a virtual lock on the marketplace, controlling 80 percent of all card
transactions. They set the fees the banks charge so that the banks don’t
compete on price. That has made swipe fees the fastest-growing expense that
merchants face.
Noted economist Dr. Robert
J. Shapiro recently demonstrated the benefits of reforms.
Shapiro’s comprehensive
study showed that the reduction in debit swipe fees under the Federal Reserve’s
regulation generated almost $6 billion in lower prices for consumers and $2.6
billion in merchant savings in 2012 and those savings supported 37,501 new jobs.
Shapiro went on to
demonstrate ways in which swipe fees continue to hamper overall economic growth
and harm small businesses across the country.
He found:
- Savings and job gains would have been
substantially larger if debit swipe fees had been cut to 12 cents as originally
recommended by the Federal Reserve Board. If that cut had been implemented, an
additional $2.79 billion would have been generated in consumer savings, $1.2
billion more in merchant savings and an additional 17,824 jobs would have been
created.
- If swipe fees for all credit card transactions had
been held to the same level as debit fees in 2012, consumers would have saved
an additional $15.4 billion and merchants would have saved another $6.9 billion,
which could have supported 98,600 additional jobs per year.
- With both debit and credit reform fully in place,
consumers and merchants could have realized total annual savings of $34.9
billion, supporting a total of 153,976 additional jobs every year.
Federal regulators, the White House and Congress should be looking for
ways to spur the economy, create jobs, and lighten the burden on small
businesses. Swipe fee reform has already shown more success doing that and
what’s been done to date is just a small taste of what should happen. With
transparent and competitively set fees, the gains would be much greater.
Doug Kantor, Counsel, Merchants Payments Coalition
Wednesday, May 15, 2013
Visa Lowers Swipe Fees in Europe But Stiffs US Merchants & Consumers
Billions of dollars are paid each year in swipe fees, and merchants accepting credit cards and paying the fees are not the only victims. We all cover the cost of credit card fees in the form of higher prices. There’s no competition in the U.S. swipe fees market, and all banks agree to charge the same amounts dictated by credit card companies. Nobody is stopping Visa or MasterCard from this price-fixing, which results in fees that are outrageously and unjustifiably high.
Now we learn that Visa Europe has proposed lowering swipe fees in Europe by 40% to 60%. This significant reduction would bring Visa’s fees down to only 0.3 percent of every purchase and would be very beneficial to European merchants and consumers.
So, why should U.S. merchants and consumers pay up to 4 percent of a purchase to swipe credit cards? What's different from U.S. purchases and Europe purchases?
Nothing.
Fees in U.S are eight times higher than existing European rates. Americans pay the highest fees in the world but while other countries took measures to limit the fees, in U.S. a credit card swipe fee reform is still desperately needed.
In the latest press release by the Merchants Payments Coalition, Dough Kantor, group’s counsel, says:
Now we learn that Visa Europe has proposed lowering swipe fees in Europe by 40% to 60%. This significant reduction would bring Visa’s fees down to only 0.3 percent of every purchase and would be very beneficial to European merchants and consumers.
So, why should U.S. merchants and consumers pay up to 4 percent of a purchase to swipe credit cards? What's different from U.S. purchases and Europe purchases?
Nothing.
Fees in U.S are eight times higher than existing European rates. Americans pay the highest fees in the world but while other countries took measures to limit the fees, in U.S. a credit card swipe fee reform is still desperately needed.
In the latest press release by the Merchants Payments Coalition, Dough Kantor, group’s counsel, says:
“European regulators are holding Visa’s feet to the fire for their outrageous swipe fees – even though the fees in Europe are a tiny fraction of what they are in the United States. There is no reason for rates to be as high as they are. This should be a wake-up call that credit card swipe fee reform is long overdue here.”You can read the entire release here.
Friday, March 29, 2013
In Case There Was Any Doubt: Further Proof Debit Card Reform Increased Competition, Didn't Hurt Banks
In case there was any doubt about whether or not debit card reform was a good or bad thing for banks and the overall marketplace, Time.com banking writer Martha White weighed in today with this piece.
The big banks impacted by the Durbin Amendment, which cut debit card swipe fees by half, predicted doom and gloom not just for themselves but also for smaller banks and credit unions, exempted under the amendment.
It didn't happen. The Federal Reserve said it; the Kansas City Federal Reserve Bank said it; the GAO said it; and the FTC said it.
Instead of doom and gloom, banks -- even the big banks -- have been promoting debit cards stronger than ever, writes White.
Read the entire article here.
The big banks impacted by the Durbin Amendment, which cut debit card swipe fees by half, predicted doom and gloom not just for themselves but also for smaller banks and credit unions, exempted under the amendment.
It didn't happen. The Federal Reserve said it; the Kansas City Federal Reserve Bank said it; the GAO said it; and the FTC said it.
Instead of doom and gloom, banks -- even the big banks -- have been promoting debit cards stronger than ever, writes White.
"After an initial retrenchment, banks now are marketing debit cards as aggressively as ever. They’re even adding back debit card rewards programs, which many had discontinued in anticipation of the hit the regulations would deliver to their bottom lines."Banks have been promoting debit as fast, convenient and secure and encouraging debit card use for big and small purchases- from a big plasma TV to a pack of gum. (Merchants suffer but banks make out big time on small purchases, charging 24 cents a debit swipe regardless of whether it's $1 or $100.)
"Besides looking for new customers, banks are trying to get current customers to use their debit cards more frequently. “Some banks are encouraging customers to use the card for small purchases,” Susan Wolfe says. After the swipe-fee rule kicked in, certain banks adopted the 24-cent cap as an effective floor as well as a ceiling. Since they earn the same amount if you buy a cup of coffee or a TV, they make out better if their customers use debit cards for lots of transactions, no matter how small."Banks have even reintroduced rewards programs for debit cards in hopes of boosting fee revenue with increased volume of debit card transactions.
Read the entire article here.
Tuesday, March 19, 2013
Monday, March 18, 2013
States Need to Make Sure "Nobody Is Swiping Our Lunch"
Merchants refuse to pass constantly growing swipe fees onto customers paying with credit cards even though in most states they are allowed to do so. In today’s highly competitive retail market nobody can afford to push customers away.
In many places, like NJ, lawmakers have been very quick to introduce bills that would ban surcharging. In a recent article The Record columnist John Cichowski says such law would be a purely cosmetic fix to a problem that doesn’t exist. It might prevent sellers from adding an additional fee to credit card paying customers’ bills but it doesn’t stop credit card companies from charging merchants pre-set and unreasonably high fees that significantly reduce their profits and force them to raise prices for all customers. In the end, even customers paying with cash end up paying more.
To fix the swipe fee market, lawmakers need to look closer at the way those fees are set by Visa and MasterCard and force them and banks issuing the cards to compete for merchants’ business just like retailers compete for a customer.
“The people who pay these fees – either directly or indirectly — need lawmakers to dig deeper than cosmetic solutions to make sure nobody is swiping our lunch.” Cichowski says.
Read the rest of the article here.
In many places, like NJ, lawmakers have been very quick to introduce bills that would ban surcharging. In a recent article The Record columnist John Cichowski says such law would be a purely cosmetic fix to a problem that doesn’t exist. It might prevent sellers from adding an additional fee to credit card paying customers’ bills but it doesn’t stop credit card companies from charging merchants pre-set and unreasonably high fees that significantly reduce their profits and force them to raise prices for all customers. In the end, even customers paying with cash end up paying more.
To fix the swipe fee market, lawmakers need to look closer at the way those fees are set by Visa and MasterCard and force them and banks issuing the cards to compete for merchants’ business just like retailers compete for a customer.
“The people who pay these fees – either directly or indirectly — need lawmakers to dig deeper than cosmetic solutions to make sure nobody is swiping our lunch.” Cichowski says.
Read the rest of the article here.
Wednesday, March 6, 2013
Banks Mark Up Swipe Fees By 500%. Why? Because the Fed Won't Stop Them
In a recent report, the Federal Reserve found that it costs banks and credit card companies about 5 cents to process a debit card transaction. With all of our technological advances, that amount sounds reasonable, and debit card reform, as legislated in the Durbin Amendment, said banks should charge a "reasonable" fee for swiping their cards. Only problem is they don't charge 5 cents. They charge 24 cents, and the Fed is doing nothing about it.
It is a 500% markup! Unthinkable in any other marketplace.
The Durbin Amendment required the Federal Reserve to limit swipe-fees on debit cards that banks charge merchants and make sure the fees are relative to the actual cost of processing those transactions. New rules capped interchange fees charged by big banks at 24 cents, excluding institutions with less than $10 billion in assets. This reduction, however, remains grossly out of sync with the costs to swipe a card. The banks continue to profit unfairly from the swipe fee paid for by not just merchants but consumers in the form of higher prices.
Read the Merchants Payments Coalition’s press release on Federal Reserve’s newest report here.
It is a 500% markup! Unthinkable in any other marketplace.
The Durbin Amendment required the Federal Reserve to limit swipe-fees on debit cards that banks charge merchants and make sure the fees are relative to the actual cost of processing those transactions. New rules capped interchange fees charged by big banks at 24 cents, excluding institutions with less than $10 billion in assets. This reduction, however, remains grossly out of sync with the costs to swipe a card. The banks continue to profit unfairly from the swipe fee paid for by not just merchants but consumers in the form of higher prices.
Read the Merchants Payments Coalition’s press release on Federal Reserve’s newest report here.
Wednesday, February 20, 2013
Visa and MasterCard’s Secret Price-Fixing Keeps Swipe Fees Unreasonably High
Last year merchants paid $30 billion in swipe fees. That money could have gone back to the customers in form of lower prices if it weren't for credit card companies and banks that work together to set swipe fees in secret and make them unjustly high. Visa and MasterCard control the market and have all the power to dictate the prices the banks charge retailers when customers use their credit cards. The fee system is complicated and confusing. Merchants have no way of telling how much they will be charged in swipe fees until they get the bill. Visa and MasterCard have up to 240 different types of charges.
“Visa and MasterCard have a stranglehold on the market. They set the fees in secret and banks all charge the same thing rather than competing on price. If they price-fixed consumer fees they would probably go to jail, but because the fee is charged to businesses and hidden they have managed to get away with it.” said Doug Kantor, a counsel to Merchants Payments Coalition in MPC latest press release on price fixing and hidden fees.
For more facts on price-fixing read this fact sheet by Merchants Payments Coalition.
“Visa and MasterCard have a stranglehold on the market. They set the fees in secret and banks all charge the same thing rather than competing on price. If they price-fixed consumer fees they would probably go to jail, but because the fee is charged to businesses and hidden they have managed to get away with it.” said Doug Kantor, a counsel to Merchants Payments Coalition in MPC latest press release on price fixing and hidden fees.
For more facts on price-fixing read this fact sheet by Merchants Payments Coalition.
Tuesday, January 22, 2013
Banking Industry Wrong About Impact Of Durbin Amendment
Financial industry experts and three separate government agencies have confirmed that small banks and credit unions have benefitted from debit reform, putting to rest the banking lobby's negative and false claims about the impact of the Durbin Amendment.
Studies by the Federal Reserve, the Federal Reserve of Kansas City, the Federal Trade Commission and the Government Accountability Office have shown that fee revenues for banks exempted from the interchange fee limits have remained unaffected or have even grown thanks to the two-tier fee system mandated by debit reform for exempt and non-exempt banks.
As a result of the reform, small institutions can now compete with large banks and have attracted new customers with improved customer service and offerings.
For more information read the Merchants Payments Coalitions’ latest fact sheet: The Verdict Is In: Small Banks Win With Debit Reform
Studies by the Federal Reserve, the Federal Reserve of Kansas City, the Federal Trade Commission and the Government Accountability Office have shown that fee revenues for banks exempted from the interchange fee limits have remained unaffected or have even grown thanks to the two-tier fee system mandated by debit reform for exempt and non-exempt banks.
As a result of the reform, small institutions can now compete with large banks and have attracted new customers with improved customer service and offerings.
For more information read the Merchants Payments Coalitions’ latest fact sheet: The Verdict Is In: Small Banks Win With Debit Reform
Monday, January 21, 2013
Customer Dissatisfaction With Banks On The Rise
Americans don’t trust financial institutions even when it comes to their own banks and judging by the enormous amounts financial industry spends on public image campaigns and advertising, banks are well aware that their consumers are getting fed up with lack of transparency, high and unfair fees and poor customer service.
Doug Kantor, counsel to the Merchants Payments Coalition says:
Doug Kantor, counsel to the Merchants Payments Coalition says:
“The big banks’ multi-billion dollar campaigns aren’t moving the needle on the favorability meter because they continue to stick consumers and Main Street businesses with unfair, hidden fees. With good reason, Americans still do not trust big banks”The MPC has put together results of a few surveys that looked into Americans’ perception of banks. Findings show:
- 64% say they do not fully trust big banks.
- 87% do not feel their bank is transparent
- 68% do not perceive their bank as being “on their side
- 30% say they are sometimes surprised by unexpected bank fees
- 31% claim their bank’s fees are simply unfair
- Americans’ confidence in U.S. banks is at a record-low 21%, down from 23% in 2010.
Monday, January 7, 2013
Credit Union Survey Echos Other Reports: Durbin Amendment Works
In an interview with the Credit Union National Association, the Credit Union Times reported that credit union profits from debit cards have been largely unaffected by a reduction in the debit card swipe fee.
Just like recent reports by the FTC, the Federal Reserve and GAO, the CUNA survey shows that debit reform, as legislated by the Durbin Amendment, has benefited small banks, credit unions and consumers, disproving the big banks' false claims that reduced debit fees have harmed small banks and credit unions.
In a recent press release by the Merchants Payments Coalition, Lyle Beckwith, Sr. Vice President for Government Relations at NACS, talks about how big banks are misleading the public with false statements about the impact of debit card swipe fee reduction in order to avoid further reforms.
“The big banks have pushed the line that small banks are suffering as a way to stymie further reforms on rising swipe fees on credit cards, but the facts simply don't back them up,”
MPC’s full release can be found here.
Just like recent reports by the FTC, the Federal Reserve and GAO, the CUNA survey shows that debit reform, as legislated by the Durbin Amendment, has benefited small banks, credit unions and consumers, disproving the big banks' false claims that reduced debit fees have harmed small banks and credit unions.
In a recent press release by the Merchants Payments Coalition, Lyle Beckwith, Sr. Vice President for Government Relations at NACS, talks about how big banks are misleading the public with false statements about the impact of debit card swipe fee reduction in order to avoid further reforms.
“The big banks have pushed the line that small banks are suffering as a way to stymie further reforms on rising swipe fees on credit cards, but the facts simply don't back them up,”
MPC’s full release can be found here.
Thursday, January 3, 2013
Swipe Fees Drastically Slashing Supermarkets’ Thin Profits
Not many of us realize that when we quickly grab a $3 carton of milk from the neighborhood grocery store and pay with a debit card, the swipe fee that the store operator must pay the bank to process the transaction can be higher than the fee the store pays on $200 worth of groceries.
How can this be? Because the Federal Reserve is allowing banks to charge the maximum for a debit card transaction -- 22 cents -- under the Durbin Amendment, which reduced debit card fees from 42 cents a transaction. The Durbin Amendment did not intend for banks to be able to charge 22 cents for a carton of milk or a cup of coffee, but that is the way the Fed is implementing the law. A group of merchants have sued the Fed to make changes.
How can this be? Because the Federal Reserve is allowing banks to charge the maximum for a debit card transaction -- 22 cents -- under the Durbin Amendment, which reduced debit card fees from 42 cents a transaction. The Durbin Amendment did not intend for banks to be able to charge 22 cents for a carton of milk or a cup of coffee, but that is the way the Fed is implementing the law. A group of merchants have sued the Fed to make changes.
“These transaction costs have been eating into profit at an increasing rate,” says Bill Bishop, chairman of Willard Bishop, a consulting firm based in Barrington, Ill. “Retailers have been focused on trying to reduce them.”Read more from Richard Turcsik, editor of Grocery Headquarters Magazine, here.
Wednesday, January 2, 2013
BoA's Recent Move Proves Durbin Amendment A Success
The Durbin Amendment forced big banks to lower their swipe fees on debit cards and gave smaller banks a chance to compete with the financial giants. Bank of America’s recent cancellation of plans to charge for checking only proves debit reform is working.
Banks have been blaming the Durbin Amendment for everything wrong with the world, but as Doug Kantor, counsel to the Merchants Payments Coalition, wrote in a Huffington Post blog, debit reform has brought greater competition among banks to the marketplace.
In other words, debit reform forced big banks to compete for customers. The rest of Kantor's article can be found here.
Banks have been blaming the Durbin Amendment for everything wrong with the world, but as Doug Kantor, counsel to the Merchants Payments Coalition, wrote in a Huffington Post blog, debit reform has brought greater competition among banks to the marketplace.
“The truth is, checking fees are set by competitive market dynamics, while swipe fees on debit cards haven't been. The fees were decided by Visa and MasterCard and every bank that belonged to one or the other charged the same thing - that looks just like price-fixing in every other part of the economy. The fact that swipe fees tripled over the past decade didn't prevent banks from increasing checking fees at the same time. Fluctuations in checking fees and other banking fees since debit reform are fundamentally the same as what was happening in the consumer banking market before the reforms were enacted with checking fees going up at the same or a lesser rate.”
In other words, debit reform forced big banks to compete for customers. The rest of Kantor's article can be found here.
Friday, December 28, 2012
Small Banks Benefitted, Not Harmed, By Durbin Amendment
Visa and MasterCard Under FTC Probe
In a recent report, the Federal Trade Commission has taken a close look into debit card transactions and found that small banks have not been hurt by the Durbin Amendment that lowered swipe fees charged by card companies and banks with assets above $10 billion. The report also announced that the FTC is investigating Visa and MasterCard for practices that might have prevented merchants from using lower cost processors of debit card transactions -- in violation of the Durbin Amendment.From the report:
“…(I)nterchange fees paid to exempt issuers are higher than those paid to non-exempt issuers. A recent report by the General Accountability Office also concluded that ‘community banks and credit unions have not, on average, experienced a significant decline in their debit interchange fees…. This is consistent with early reports that the payment card networks had adopted a two-tier fee structure for exempt and non-exempt issuers.”Doug Kantor, counsel to the Merchants Payments Coalition said:
“The FTC report confirms what merchants have been saying all along, that after the reforms small banks and credit union would not only not be harmed by debit but also would benefit from reform, along with consumers, merchants and the overall economy,”For more information read Merchants Payments Coalition press release here and FTC report here.
Friday, November 30, 2012
Unfairness of Swipe Fees
Swipe fees are a huge burden for small business owners across the country. Ted Burke, a restaurant owner from California, talks about how powerless he feels when faced with credit card companies’ unrestrained ability to set non-negotiable and unreasonably high rates.
“Business owners like me can negotiate virtually all of our costs, but we are powerless to negotiate swipe fees. This is because the major credit-card companies set rates on behalf of the banks that offer their cards, not on the cost of processing. That is the opposite of the free enterprise system, it is not right and it costs consumers as well as merchants.”As the prices go up, banks raise their fees even though it doesn’t cost them a penny more to process transactions. Mr Burke says:
“Typically, this kind of technological improvement drives down costs. The swipe fees, however, just keep going up.
Moreover, banks are double-dipping - they are already protected from inflation because credit swipe fees are assessed as a percentage of each sale. Thus, when menu prices go up, so does bank revenue. Yet the banks keep raising the percentage rate to take a bigger bite, making transactions more expensive.
I view the banks and credit-card companies as unwanted business partners. They do not work anywhere near as hard as I do, yet they collect nearly as much in fees as the average restaurant earns in profit.”Read the rest of Ted Burke’s article here.
Thursday, November 8, 2012
Credit Card Industry Buries Merchants In Paper, Killing Their Bottom Line
This article in a trade publication for tire dealers demonstrates how the credit card industry buries merchants in paper about the various swipe fee options merchants pay to banks and credit card companies when customers use their debit and credit cards. By the time merchants read all the fine print, they are never sure if they have the best deal or the worst deal. All they do know is the fees -- worth $50 billion a year in revenue to the card industry -- is killing their bottom line. Here are just a few excerpts from the article.
Read the entire article here:
To Fee or Not To Fee
Modern Tire Dealer
.... Unraveling the mystery of credit card fees ... it’s important to make sure every tire and service shop understands the credit card jargon: Discount rate — price paid by business to process payment transactions. Usually consists of a combination of items:
The next issue is making sure that your transactions are charged the lowest possible rate available per the program that you are with. David Eckroth, controller for Northwest Tire Inc., Bismarck, N.D., spoke to his 20 Group dealers recently on the topic of credit card fees: “Managing processing costs is critical in keeping the fees as low as possible. One way to do this is to avoid downgrades, or transactions which do not meet the card association requirements to qualify for lowest interchange rates. The main reasons for downgrades are: key entering rather than swiping; not using AVS (Address Verification Service) on key-entered transactions; not settling transactions daily; and not answering questions for input items such as sales taxes.”
Managing card disputes
Sometimes the bank will “chargeback” a transaction (cost of goods plus fee) when the customer disputes a charge. When this happens, the amount is sometimes automatically deducted from your checking or savings account along with any chargeback fee.
While this doesn’t happen often in tire and service transactions, it can happen and dealers should be aware of this potential action from an unhappy customer.
A cardholder can initiate a chargeback within 120 days of the delivery date of the products and/or services. A card issuing bank also can initiate a chargeback within seven to 75 days.
Some chargebacks can be reversed and resolved in your favor without the loss of the sale. It’s important that the dealer provide all of the information regarding the transaction, such as proof of delivery, signed receipt, invoice, etc. Document how this information is provided through the Electronic Integrated Dispute System (eIDS) within 14 days of the chargeback issuance date.
Preventing credit card disputes
Of course the best way to avoid card disputes is to satisfy customers even if they end up with a higher ticket than anticipated. Eckroth provided a guide on how to prevent card disputes before they end up being a problem.
Eckroth also suggests that at least once a year you should request a review from your credit card merchant services processor.
Ask to review the makeup of cards accepted, a review of the history of any downgrades, and have them provide a detailed cost analysis of all transaction fees.
How to reduce credit fees
Hank Feldman, president of Performance Plus Tire and Automotive in Long Beach, Calif., recently won second place in his 20 Group’s Best Idea Contest for giving his group a simple three-step approach to reducing fees. If dealers follow these steps, they will secure the most competitive fees, he says:
Read the entire article here:
To Fee or Not To Fee
Modern Tire Dealer
.... Unraveling the mystery of credit card fees ... it’s important to make sure every tire and service shop understands the credit card jargon: Discount rate — price paid by business to process payment transactions. Usually consists of a combination of items:
- Interchange rates — rates are determined by card associations, i.e. VISA, Mastercard, and paid to the issuing bank, and are usually a percentage plus a transaction amount.
- Assessments — fees determined and paid to the card associations (approximately 11 basis points).
- Mark-ups — profit add-ons by your merchant services bank.
- Other fees — authorization request fees:
- monthly statement fees,
- monthly minimum fees,
- batch fees,
- customer service fees,
- annual merchant fees, and
- chargeback fees.
- Interchange plus — the interchange rate plus a bank markup.
- Fixed rate plus — a minimum interchange rate, plus excess of interchange in excess of minimum.
- Tiered pricing — transactions put into tiers based upon transaction types.
- Bill backs – a variation of interchange plus.
The next issue is making sure that your transactions are charged the lowest possible rate available per the program that you are with. David Eckroth, controller for Northwest Tire Inc., Bismarck, N.D., spoke to his 20 Group dealers recently on the topic of credit card fees: “Managing processing costs is critical in keeping the fees as low as possible. One way to do this is to avoid downgrades, or transactions which do not meet the card association requirements to qualify for lowest interchange rates. The main reasons for downgrades are: key entering rather than swiping; not using AVS (Address Verification Service) on key-entered transactions; not settling transactions daily; and not answering questions for input items such as sales taxes.”
Managing card disputes
Sometimes the bank will “chargeback” a transaction (cost of goods plus fee) when the customer disputes a charge. When this happens, the amount is sometimes automatically deducted from your checking or savings account along with any chargeback fee.
While this doesn’t happen often in tire and service transactions, it can happen and dealers should be aware of this potential action from an unhappy customer.
A cardholder can initiate a chargeback within 120 days of the delivery date of the products and/or services. A card issuing bank also can initiate a chargeback within seven to 75 days.
Some chargebacks can be reversed and resolved in your favor without the loss of the sale. It’s important that the dealer provide all of the information regarding the transaction, such as proof of delivery, signed receipt, invoice, etc. Document how this information is provided through the Electronic Integrated Dispute System (eIDS) within 14 days of the chargeback issuance date.
Preventing credit card disputes
Of course the best way to avoid card disputes is to satisfy customers even if they end up with a higher ticket than anticipated. Eckroth provided a guide on how to prevent card disputes before they end up being a problem.
Eckroth also suggests that at least once a year you should request a review from your credit card merchant services processor.
Ask to review the makeup of cards accepted, a review of the history of any downgrades, and have them provide a detailed cost analysis of all transaction fees.
How to reduce credit fees
Hank Feldman, president of Performance Plus Tire and Automotive in Long Beach, Calif., recently won second place in his 20 Group’s Best Idea Contest for giving his group a simple three-step approach to reducing fees. If dealers follow these steps, they will secure the most competitive fees, he says:
- Quote: Get quotes at least twice a year; they can be done over the phone; use only direct processors; and send two months of statements for review.
- Negotiate: Always ask for the interchange rate plus the lowest possible markup; always ask for the lowest possible per-transaction fee; ask for same-day credit at the bank (24 hours); ask for free equipment; and offer your existing provider the opportunity to match rates.
- Monitor: Request monitoring of transactions to ensure your account is set up correctly, avoiding increased interchange rates; get verifiable references; and ask for a dedicated account representative.
- Indicate business name and customer service phone number on cardholder statements.
- Email order, shipment and credit confirmations.
- Provide accessible live customer service agents.
- Clearly indicate your return and shipping policy and request that shoppers “click and accept” the policies before the transaction can be completed.
- Always obtain an authorization for the full amount, at the time of the purchase and via your terminal.
- Always swipe the card (do not key enter), review customer signature and verify the card number.
- Refuse a card which is declined for authorization.
- Use Address Verification Service (AVS) and CVV2, CVC2 and CID (three-digit code) verification. These are security features for credit card transactions on the Internet and over the phone. CVV and CID represent Card Verification Value (varying with the card issuers).
- Obtain signed proof of delivery.
- Review chargebacks and retrieval requests regularly.
- Respond promptly to retrieval requests.
- Research and manage your chargeback and retrieval requests on ClientLine.
- Gain efficiencies by resolving disputes online, with Electronic Integrated Dispute System (known as eIDS).
- Use the online Resolve Chargeback Tool.
Monday, November 5, 2012
NY Times Blogger Weighs in On Merchants' Side in "The Big Swipe"
University of Massachusetts economics professor and New York Times Economix blogger Nancy Folbre weighs in on the swipe fee debate, stating that "basic economic principles" side with the merchants' arguments that swipe fees on debit and credit cards are unfair and too high. She writes:
Read more of her blog, The Big Swipe.
"Basic economic principles strengthen their case. Banks that are “too big to fail” are also big enough to bully smaller businesses. Since the early 1970s, the five largest banking institutions in the United States have tripled their share of financial assets from 17 percent to 52 percent. The retail sector is more diverse and more competitive: In the first quarter of 2012, the median profit margin was 7 percent for discretionary consumer goods and 8 percent for consumer staples, compared to almost 16 percent for financials.
"The credit card industry is even more concentrated than banking. In 2010 Visa and MasterCard alone accounted for 82 percent of all credit receivables outstanding. For many years they made it difficult for merchants to offer a cash discount, or better terms to customers with less expensive cards. Left with no practical option other than declining to accept credit cards altogether, which would hurt their sales, merchants had little choice but to pay ever-higher swipe fees."
Read more of her blog, The Big Swipe.
Wednesday, October 24, 2012
Credit Card System Broken & in Need of Fixing
The Hill reported recently in its "On The Money" blog that retailers and banks are "ready to go another round over credit card swipe fees."
Reporters Vicki Needham and Peter Schroeder wrote:
Read more here.
Reporters Vicki Needham and Peter Schroeder wrote:
"Retailers are pushing for changes to credit card swipe fees nearly a year to the day after they triumphed in one of the biggest lobbying battles ever.
"The Federal Reserve lowered the fees that merchants are charged when customers swipe a debit card last year, handing a decisive win to retailers after a multi-million dollar advocacy war with big banks. "
"With that victory notched, retailers are coming back for more, this time setting their sights on a credit card market overhaul they say would end a bank monopoly on pricing and increase competition."
"Retailers say they have canvassed Capitol Hill and have found broad agreement that the credit card system is broken and in need of fixing."
Read more here.
Thursday, October 4, 2012
Federal Reserve Overstepped Bounds By Catering To Banks & Ignoring Congress
In a Washington, DC federal courthouse this week, lawyers for merchants made a convincing argument that the Federal Reserve overstepped its bounds by catering to banks instead of doing what Congress instructed in legislation reforming debit card swipe fees.
Congress, they told the court, was clear about setting reasonable debit swipe fees and ensuring greater competition among card networks. It’s also clear that the Fed ignored Congress.
Fees charged to swipe both debit and credit cards for purchases total about $60 billion in revenues for banks and credit card companies, costing U.S. households hundreds of dollars a year. For merchants, swipe fees are the second highest cost for them, after labor. Swipe fees also have tripled since 2004, even while technology has lowered the cost of card transactions.
Part of the Dodd-Frank law included the Durbin Amendment, which sought to bring competition to debit card networks that process the transaction and to reduce the fees for using debit. The amendment instructed the Fed to set debit swipe fees that are “reasonable” and “proportional” to the banks’ costs. The Fed had determined the cost to be 5 cents a swipe.
The banking lobbying convinced the Fed to cram the many costs of running a bank into an overinflated fee, rather than focusing on the banks’ cost of handling a debit transaction. The Fed also undercut Congress’ intent to make the debit card industry more competitive by not allowing merchants to choose among networks to process a sale.
As a result, consumers and merchants have not realized the savings they could have, and fees have actually increased for debit card purchases less than $15.
In too many instances, swipe fees eat up a merchants’ profit.
The Food Marketing Institute, National Association of Convenience Stores, National Restaurant Association and National Retail Federation filed the suit challenging the Federal Reserve’s rules. All of them are members of the Merchants Payments Coalition, a group of retailers and merchants who are concerned about the rising costs of swipe fees on both debit and credit cards. The MPC continues to push for credit card reform, in addition to correcting the implementation of the Durbin Amendment, which went into effect a year ago on October 1, 2011.
Visa and MasterCard together control 80% of the credit card market allowing them to dictate the amount of swipe fees that their member banks charge for each purchase. This kind of price-fixing is not allowed in other parts of the economy. The swipe fee rate varies card by card so a merchant never knows what the fee will be for any specific transaction. Visa has over 70 swipe fee categories while MasterCard has over 240. The fees also are 7 to 8 time higher than the standard European rate.
Follow us on Twitter at @reformswipefees and like us on Facebook.
Congress, they told the court, was clear about setting reasonable debit swipe fees and ensuring greater competition among card networks. It’s also clear that the Fed ignored Congress.
Fees charged to swipe both debit and credit cards for purchases total about $60 billion in revenues for banks and credit card companies, costing U.S. households hundreds of dollars a year. For merchants, swipe fees are the second highest cost for them, after labor. Swipe fees also have tripled since 2004, even while technology has lowered the cost of card transactions.
Part of the Dodd-Frank law included the Durbin Amendment, which sought to bring competition to debit card networks that process the transaction and to reduce the fees for using debit. The amendment instructed the Fed to set debit swipe fees that are “reasonable” and “proportional” to the banks’ costs. The Fed had determined the cost to be 5 cents a swipe.
After Durbin passed, the Fed dropped debit swipe fees from an average 42 cents a transaction (over 10 times actual cost) to 12 cents. The big banks, however, immediately leaned on the Fed, forcing their regulator to set the debit swipe fees at 21 cents, five times the banks’ actual cost, plus .05 percent of the transaction and an additional one cent for fraud prevention.
The banking lobbying convinced the Fed to cram the many costs of running a bank into an overinflated fee, rather than focusing on the banks’ cost of handling a debit transaction. The Fed also undercut Congress’ intent to make the debit card industry more competitive by not allowing merchants to choose among networks to process a sale.
As a result, consumers and merchants have not realized the savings they could have, and fees have actually increased for debit card purchases less than $15.
In too many instances, swipe fees eat up a merchants’ profit.
The Food Marketing Institute, National Association of Convenience Stores, National Restaurant Association and National Retail Federation filed the suit challenging the Federal Reserve’s rules. All of them are members of the Merchants Payments Coalition, a group of retailers and merchants who are concerned about the rising costs of swipe fees on both debit and credit cards. The MPC continues to push for credit card reform, in addition to correcting the implementation of the Durbin Amendment, which went into effect a year ago on October 1, 2011.
Visa and MasterCard together control 80% of the credit card market allowing them to dictate the amount of swipe fees that their member banks charge for each purchase. This kind of price-fixing is not allowed in other parts of the economy. The swipe fee rate varies card by card so a merchant never knows what the fee will be for any specific transaction. Visa has over 70 swipe fee categories while MasterCard has over 240. The fees also are 7 to 8 time higher than the standard European rate.
Follow us on Twitter at @reformswipefees and like us on Facebook.
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