Doug Kantor, counsel to the Merchants Payments Coalition says:
“The big banks’ multi-billion dollar campaigns aren’t moving the needle on the favorability meter because they continue to stick consumers and Main Street businesses with unfair, hidden fees. With good reason, Americans still do not trust big banks”The MPC has put together results of a few surveys that looked into Americans’ perception of banks. Findings show:
- 64% say they do not fully trust big banks.
- 87% do not feel their bank is transparent
- 68% do not perceive their bank as being “on their side
- 30% say they are sometimes surprised by unexpected bank fees
- 31% claim their bank’s fees are simply unfair
- Americans’ confidence in U.S. banks is at a record-low 21%, down from 23% in 2010.
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